Auxerre is no longer just a city to visit, it is a city that speaks to its visitors. With the help of artificial intelligence and Ask Mona, the French heritage gem now offers an unprecedented cultural journey. 59 landmarks can be explored and all of it is available in 7 different languages, making the experience accessible to everyone, everywhere.

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A seamless experience for visitors

One QR code is all it takes. No app to download, no extra device to carry. From the very first scan, visitors meet Germain, a witty Roman brought to life by AI. Germain doesn’t just guide : he converses, adapts, and reveals the city’s secrets as though he’s been living here for centuries.

Auxerre itself becomes an open-air museum:

• International visitors feel at home in their own language.
• Locals rediscover familiar streets through new stories.
• Every walk turns into a personal journey through history

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Auxerre speaks : 7 languages, more than 50 sites, 1 unique experience

• 7 languages: French, English, Italian, Spanish, German, Chinese, and Deutsch
• 59 iconic sites: from the Clock Tower to Saint-Germain Abbey to the ancient remains of Gurgy
• 24/7 access, all year round
• 0 hardware: everything happens on a visitor’s phone

Numbers that prove cultural mediation can be smart, inclusive, and sustainable.

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Smarter cities, stronger institutions

Auxerre didn’t just launch a digital guide, it reinvented how heritage is shared.

• No costly hardware or logistics to manage
• Anonymous data reveals which sites captivate visitors the most
• A tool that helps cities adapt strategies, improve hospitality, and save time

With Germain, heritage takes off from the museum walls and takes over the streets, squares, and riverbanks of Auxerre.

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Where history meets innovation

This project shows how artificial intelligence can amplify authenticity rather than replace it. Germain gives Auxerre a voice, one that blends tradition with modern technology to create a living, breathing cultural experience.

Auxerre has dared to give its heritage a new voice. The result is a city that welcomes the world with stories, in multiple languages, around the clock.

Tomorrow, your city, museum, or heritage site could do the same.

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Mapping out our impact in Auxerre

Take a look at our interactive map to get a glimpse of Ask Mona solution's scalability :